CKK Con­sult spe­cial­izes in provid­ing ad­vice and prac­tic­al as­sist­ance in man­aging crit­ic­al phases of busi­ness de­vel­op­ment. The ex­pert­ise of our con­sult­ants is based on many years of ex­per­i­ence, which they have im­ple­men­ted in proven man­age­ment sys­tems for me­di­um and large-sized com­pan­ies.

As part of a crisis man­age­ment check, we eval­u­ate the cur­rent state of crisis man­age­ment and provide prac­tice-ori­ented re­com­mend­a­tions for the op­tim­iz­a­tion of struc­tures, pro­cesses and in­fra­struc­ture.

When up­dat­ing ex­ist­ing crisis man­age­ment sys­tems, we ad­vise you as well as on the fur­ther de­vel­op­ment of such sys­tems. The rules and reg­u­la­tions en­sure that the per­sons re­spons­ible with­in the com­pany do the right thing in the event of an in­cid­ent to pre­vent or min­im­ize dam­age.

The con­sult­ing con­tent is con­stantly being de­veloped and ad­ap­ted to the latest gen­er­al con­di­tions.

One focus of our con­sult­ing ser­vices is on crisis com­mu­nic­a­tion. By that we mean more than just "press work dur­ing the crisis." Our focus is rather on avoid­ing crisis-driv­en de­vel­op­ments through in­teg­rated com­mu­nic­a­tion - be­fore, dur­ing and after the crisis.

CKK con­sult­ants are avail­able around the clock > 24/7 hot­line.

Is your or­gan­iz­a­tion able to handle a crisis situ­ation?

The crisis man­age­ment check of CKK Con­sult provides you with de­tailed an­swers to this ques­tion. With a man­age­able ef­fort we ex­am­ine your crisis man­age­ment or­gan­iz­a­tion. Our re­com­mend­a­tions help you to op­tim­ize the struc­ture and the pro­cesses of your crisis man­age­ment.

Does your or­gan­iz­a­tion already have a doc­u­mented crisis man­age­ment sys­tem?

CKK Con­sult de­vel­ops or­gan­iz­a­tion­al manu­als for emer­gen­cies and crisis man­age­ment. In many cases it is suf­fi­cient to ex­tend ex­ist­ing emer­gency man­age­ment sys­tems with re­spect to as­pects of crisis man­age­ment.

Our up­date ser­vice re­lieves your em­ploy­ees and en­sures that the policies are up-to-date.

Once the crisis man­age­ment sys­tem has been defined and doc­u­mented, it must be im­ple­men­ted with­in the com­pany. First of all, the man­agers should be­come fa­mil­i­ar with the man­age­ment sys­tem and its re­quire­ments for ex­ec­ut­ives and em­ploy­ees. After re­cruit­ing the per­sons who are to plan and im­ple­ment the crisis man­age­ment in the ap­plic­a­tion, these task forces are in­struc­ted in the gen­er­al and role-spe­cif­ic tasks that will be as­signed to them in the event of an in­cid­ent. This is done on the basis of a qual­i­fic­a­tion plan.

The train­ing port­fo­lio of CKK Con­sult in­cludes train­ing, sem­inars and ex­er­cises for sys­tem im­ple­ment­a­tion. The train­ing con­tents are aligned with the re­quire­ments of the in­di­vidu­al com­pany or its branch of in­dustry, in order to in­tro­duce the emer­gency ser­vices to the topic as prac­tic­ally as pos­sible.

Emer­gency and crisis man­age­ment is not al­ways lim­ited to the cor­por­ate headquar­ters, but must be im­ple­men­ted in par­al­lel in a per­man­ent plant loc­ated in Ger­many and abroad or at a very re­mote event loc­a­tion.

Not every­where will there then be doc­u­ments in folders, files and large-scale plans read­ily avail­able. CKK Con­sult has de­veloped eCRISMA® for these cases, with the help of which, you and your team can quickly, every­where and at any time, using any In­ter­net-en­abled ter­min­al, have ac­cess to daily up­dated work doc­u­ments.

Clearly struc­tured and easy to use, eCRISMA® is the up-to-date emer­gency and crisis man­age­ment tool for crisis teams and task forces. With the in­teg­rated up­date ser­vice of CKK Con­sult the doc­u­ments are up­tod­ate at short no­tice and across all doc­u­ments. The doc­u­ments are pass­word-pro­tec­ted on se­cure serv­ers - even if your cor­por­ate net­work is down as a res­ult of the event.

We would be de­lighted to demon­strate eCRISMA® in great­er de­tail with all its fea­tures and ex­amples of its ap­plic­a­tions. More about it on the In­ter­net at www.eCRISMA.de

Today the In­ter­net is the most im­port­ant seis­mo­graph for crit­ic­al de­vel­op­ments. In the on­line media of the news agen­cies and press pub­lish­ers, in web­logs and in the so­cial media - in­form­a­tion, spec­u­la­tion and opin­ions are spread every­where in no time at all.

CKK Con­sult op­er­ates tar­geted In­ter­net mon­it­or­ing for cor­por­ate and in­dustry top­ics. We identi­fy is­sues at an early stage which might cause harm to your com­pany or your busi­ness. Or we pur­pose­fully ob­serve de­vel­op­ments which are rel­ev­ant to your busi­ness. With an in­di­vidu­al mon­it­or­ing concept, which CKK Con­sult de­vel­ops to­geth­er with you, you are al­ways kept up-to-date. We provide you with re­com­mend­a­tions for ac­tion on the top­ics so that you can pre­pare for crit­ic­al de­vel­op­ments in good time.

Only a very few com­pan­ies can provide a team of com­mu­nic­a­tions pro­fes­sion­als spe­cific­ally trained for crisis man­age­ment. With a 24/7 on-call ser­vice, CKK Con­sult cov­ers such peak staff­ing re­quire­ments.

CKK Con­sult's Dark­s­ite Ser­vice ad­dresses it­self to com­pan­ies who are look­ing for a re­li­able and easy-to-use Dark­s­ite* solu­tion that is avail­able around the clock.

In the event of an in­cid­ent, the Dark­s­ite is provided by the com­pany or by CKK with con­tent (press re­leases, event logs, pho­tos, ...).

The com­pany's tele­phone switch­board or hot­line can provide in­quir­ing journ­al­ists and other in­ter­ested stake­hold­ers with the link to the Dark­s­ite, where they can keep con­tinu­ously up-to-date. This re­duces the num­ber of calls and re­lieves the emer­gency ser­vices.

The CKK Dark­s­ite Ser­vice is a reas­on­ably-priced 24/7 solu­tion for com­pan­ies and op­er­a­tions with lim­ited human re­sources or who are forced to wait for a long time for PR sup­port from the (cor­por­ate) headquar­ters.

* A dark­s­ite is a web­site or a series of web­sites that can be ac­tiv­ated at any time in the event of an emer­gency and provides cur­rent in­form­a­tion about the event. In ad­di­tion, the Dark Site may con­tain back­ground in­form­a­tion, facts and fig­ures, re­com­mend­a­tions for safety, en­vir­on­ment, health, etc., as well as con­tact ad­dresses and names of con­tact per­sons..

Real­ist­ic crisis sim­u­la­tions raise aware­ness of the chal­lenges of crisis man­age­ment, train man­agers and em­ploy­ees, provide fresh know­ledge and high­light weak­nesses. CKK Con­sult has many years of prac­tic­al ex­per­i­ence in the plan­ning and ex­e­cu­tion of ex­er­cises on the widest range of scales - from the half-day sim­u­la­tion of the first hours of op­er­a­tion to multi-day ex­er­cises at sev­er­al loc­a­tions on a na­tion­al and in­ter­na­tion­al level.

We plan ex­er­cises based on real­ist­ic in­dustry-spe­cif­ic scen­ari­os. An ex­per­i­enced team, that sim­u­lates the ac­tions of a wide range of stake­hold­ers, leads the emer­gency ser­vices through the scen­ario. CKK Con­sult ex­perts ana­lyze the man­age­ment and or­gan­iz­a­tion of the crisis man­age­ment and provide re­com­mend­a­tions for op­tim­iz­ing the struc­ture and pro­cess or­gan­iz­a­tion as well as the event com­mu­nic­a­tion.

After the crisis is be­fore the crisis! It is there­fore im­port­ant to deal in­tens­ively with a crisis situ­ation and in­cor­por­ate the find­ings into the crisis man­age­ment sys­tem.

But first, the trans­ition from acute crisis to nor­mal op­er­a­tion must suc­ceed. Above all, this re­quires in­tens­ive com­mu­nic­a­tion in­tern­ally and ex­tern­ally - to em­ploy­ees, cus­tom­ers, sup­pli­ers, the fin­an­cial com­munity, the gen­er­al pub­lic, etc.

CKK Con­sult ad­vises and as­sists you in the plan­ning and im­ple­ment­a­tion of crisis com­mu­nic­a­tion after an event with the aim of re­gain­ing any lost trust with the as­so­ci­ated loss of image and repu­ta­tion.

We mod­er­ate work­shops for the ana­lys­is of crisis man­age­ment and re­vise the man­age­ment sys­tem based on the know­ledge gained - so that your com­pany is op­tim­ally equipped.